FAQ

Shipping policy

We shop everywhere in the United States of America, including Puerto Rico, Hawaii, and Alaska. Unfortunately, we currently do not offer international shipping.

It’s exciting to get new things! You should expect your order within 3 to 5 business days.

Absolutely. Just specify that when you process the order.

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to support@therockypet.com.

Returns and exchanges

Unused or unworn items can be returned within the first 30 days of the original purchase. Please review our refund policy here. We’re always looking for ways to do better. Please let us know here how we can provide you with a better experience.

Exchanges are easy and painless. Unused or unworn products can be exchanged within the first 30 days of the original purchase. Please review our exchange policy here.

Simply go to our return platform and start the return process. Items that are sent to us without properly first going through our return platform will not be accepted.

Warranty

We get that active dogs can get rough and tough, which is why we all bandanas are covered by our
Lifetime Guarantee. Please review our Lifetime Guarantee Policy here.

Simply go to our Lifetime Guarantee Portal and fill out the questions. One of our representative will review the claim and process it.

We got you covered! All bandanas have a Lifetime Guarantee, even if you dog destroys it. Please review our Lifetime Guarantee Policy here.

Unfortunately, not. However, we strive to provide you the best quality products available to last you forever. If your product breaks or gets destroyed, we will send you a new one for free. Please review our Lifetime Guarantee Policy here to find out more.

Products

Our bandanas are made for dogs that love to get down and dirty. All bandanas are machine washable. We recommend to not mix dark colors. Lay flat to air dry.

Yes! We’re always looking for great retail partners. Please review our wholesale page to learn more.

If you’re interested in collaborating on a print for a corporate partnership or a group sale, please contact us to review your options. Please keep in mind, we do not accept single-unit custom orders.

The Rocky Pet

Great question! Rocky was our adventurous and loving Yorkshire Terrier. The Rocky Pet is Rocky’s legacy, dedicated to providing great quality products that empower owners and their dogs to venture into the world with confidence, just as Rocky used to. Learn more about our boy Rocky here.

We’re working on some very exciting stuff. Sing up to our news letter on the page footer to be the first to know about our new releases!